Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

A. Information You Provide to Us Directly

• Account & Profile Data: Name, email address, phone number, account password, and business details when you register as a user, restaurant partner, or administrator.
• Restaurant & Operational Data: Business name, physical address, menu items, pricing, opening hours, tax identifiers, and operational preferences provided by restaurant operators.
• Order & Delivery Information: Delivery addresses, recipient details, custom instructions, and transaction histories for food or service orders.
• Payment Data: Credit/debit card details, billing address, and bank account information (processed securely through third-party payment gateways; we do not store full payment card numbers on our servers).
• Communications: Records and copies of your correspondence (including emails, support tickets, and chat messages) if you contact us.

B. Information Collected Automatically

• Device & Technical Data: IP address, browser type, operating system, unique device identifiers, hardware model, and mobile network information.
• Usage Data: Pages viewed, time spent on pages, links clicked, referral URLs, and interactions with features on www.theweiter.com.
• Location Data: Precise or approximate geolocation data collected via mobile devices or IP addresses (where permitted by your browser/device settings) to enable location-specific ordering and delivery services.

C. Information from Third Parties

We may receive information about you from third parties, such as delivery partners, payment processors, social media networks (if you log in via social credentials), and analytics vendors.

2. How We Use Your Information

We use the collected data for the following legitimate business and operational purposes:

• To Provide and Maintain Services: Process orders, dispatch deliveries, manage restaurant listings, and calculate platform fees.
• Account Management: Authenticate users, manage user preferences, and maintain account security.
• Payment Processing: Facilitate secure payments, payouts, billing, and fraud prevention.
• Platform Improvement: Analyze usage patterns, fix bugs, test new features, and optimize user experience.
• Customer Support: Respond to inquiries, troubleshoot order issues, and resolve disputes.
• Communications: Send transactional messages (order confirmations, status updates, receipts), operational notices, security alerts, and administrative updates.
• Marketing (Opt-Out Available): Send promotional offers, newsletters, and updates about products or services you might find valuable.
• Legal & Regulatory Compliance: Comply with tax laws, legal obligations, court orders, and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal data. We share your information only in the following necessary contexts:

• Restaurant Partners & Delivery Drivers: We share relevant order details (such as order items, delivery address, phone number, and name) with the specific restaurant and delivery personnel tasked with fulfilling your order.
• Service Providers & Vendors: We share data with third-party vendors who perform services on our behalf, including payment processing, cloud hosting, analytics, email delivery, customer support tooling, and security monitoring.
• Business Transfers: If TheWeiter is involved in a merger, acquisition, asset sale, or restructuring, user information may be transferred as part of that business transaction.
• Legal Requirements & Protection: We may disclose information if required by law, subpoena, or government request, or to protect the rights, property, safety, or security of TheWeiter, our users, or the public.

4. Cookies and Tracking Technologies

www.theweiter.com utilizes cookies, web beacons, and similar tracking technologies to store session details, recognize returning users, analyze traffic, and enhance performance.

• Essential Cookies: Necessary for basic navigation, security, and checkout functionality.
• Analytics Cookies: Help us understand how visitors interact with the Platform (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as language or saved location.

Managing Cookies: You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impair the functionality of certain platform features.

5. Data Security

We implement robust administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for data in transit.
• Restrictive access controls to internal databases.
• Continuous network monitoring and regular security assessments.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute data security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, satisfy legal, accounting, or regulatory requirements, or resolve disputes. When data is no longer required, it is securely deleted, anonymised, or destroyed.

7. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete data.
• Deletion ("Right to be Forgotten"): Request the erasure of your personal data, subject to legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time via the "unsubscribe" link in emails or through your account settings.
• Withdraw Consent: Withdraw consent previously granted for data processing (e.g., location access) via your device settings or profile preferences.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our Platform (www.theweiter.com) may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

TheWeiter is not directed to or intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information without parental consent, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or platform features. We will notify you of material changes by updating the "Last Updated" date at the top of this page or by sending an email/in-app notification where appropriate. Continued use of www.theweiter.com after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Website: www.theweiter.com
• Email: partner@theweiter.com
• Support Direct Line: support@theweiter.com